Delivery
What contracted timezone overlap should actually say in a statement of work
6 min read
Insights
Notes from delivery.
Written by the architects doing the work, mostly about the awkward parts nobody puts in a capability deck. No thought leadership, no vendor slogans, just what we have learned on live accounts.
Hiring
Reading a ServiceNow CV: separating certification from production history
7 min read
GenAI
Now Assist in production: what to evaluate before you switch it on
9 min read
ITOM
Why CMDB data quality decides the fate of every other module
5 min read
Engagement models
Pod or staff augmentation: choosing by workstream, not by budget line
4 min read
Field notes
Zero attrition is a delivery decision, not a HR statistic
8 min read